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providers

GOVERNMENT SERVICE PROVIDERS  

Alzheimer's Australia Vic
NATIONAL DEMENTIA HELPLINE:1800 100 500  
RESOURCES  
Dementia related information is provided in a number of languages other than English. 
Information sheets about dementia and services available in Croatian  language  
   
Arthritis Australia
 
ARTHRITIS HELPLINE: 1800 011 041  
Arthritis is a very common condition in Australia affecting people of all ages and from all walks of life.  
An extensive range of arthritis information sheets is available in Croatian language.  
   
Australian Hearing   
The Agency offers a complete range of hearing related services including hearing assessments, ongoing care and replacement batteries.  
TO SPEAK WITH YOUR NEAREST AUSTRALIAN HEARING CENTRE PHONE 131 797, OR CLICK here TO SEARCH FOR YOUR CLOSEST CENTRE.  
   
Cancer Council Victoria  
PHONE SUPPORT CANCER COUNCIL 13 11 20  
Translated information is available in Croatian language on this website and multilingual brochures can be ordered. A Multilingual Cancer Information Line is also available in Croatian language.  
   
Centre for Cultural Diversity in Ageing  
Phone: (03) 8823 7979  
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.  
This site provides multilingual resources for clients and their families as well as resources to improve the cultural competency of service providers and their staff around issues of aged care, and in particular, residential aged care services. They also provide regular training and workshops.  
RESOURCES
 
   
Department of Social Services  
Various information is available in Croatian language, covering topics such as residential aged care, continence, dementia, complaints and advocacy.  
RESOURCES
 
   
Commonwealth Respite and Carelink Centres  
For more information you can contact your nearest Commonwealth Respite and Carelink Centre directly by calling 1800 052 222*
Information in Croatian language is available.  
RESOURCES   
   
Carers Victoria
Carers provide care and support to family members and friends who have a disability, mental illness, chronic condition, terminal illness or who are frail aged. We work closely with government and other support organisations to improve the lives of caring families throughout Victoria.

Call 1800 242 636 from anywhere in Victoria (free call from local phones, mobile calls at mobile rates)

   
National Continence Helpline 1800 33 00 66
The National Continence Helpline is a free telephone advisory service funded by the Australian Government Department of Social Services.
Information is also available in Croatian language  
   
Diabetes Australia – Victoria  
Multilingual Info line, 1300 801 164 connects callers with the help of an interpreter to services and information on diabetes prevention, support and management.
This service is free and easy to use. You can speak with a Diabetes Educator and/or Dieticians with the help of an interpreter.

IF YOU WOULD LIKE TO SPEAK TO SOMEONE IN CROATIAN, PLEASE CALL 1300 801 164.

   
Department of Health 
HACC Program Brochure and Rights and Responsibilities Brochure, available in Croatian language.  
   
Department of Human Services 
Information & services for individuals. Social services and support for yourself or someone you care for.  
Change of government  
As of 1 January 2015, this department is part of the new Department of Health & Human Services (DHHS). Visit the DHHS website for corporate information about the new department. This website is being updated to reflect the changes to the Victorian Government and its Ministry.  
   
Ethnic Communities Council of Victoria 
ECCV undertakes advocacy and research for ethnic communities in Victoria. Various aged care resources are available on this site. They occasionally run forums and information sessions on issues related to aged care.  
RESOURCES
   
Foundation House 
Victorian Foundation for Survivors of Torture provides information and assistance to people who have experienced trauma and torture prior to their arrival in Australia. It provides training sessions to service providers and information and referral to clients.  
RESOURCES
   
Housing Options 
Housing.vic.gov.au makes it easier to find the right information about housing and housing assistance in Victoria.

This website is the source of information for current public housing tenants, potential social housing tenants and anyone wanting to know about housing in Victoria.

   
Multicultural Mental Health Australia  
The MHiMA project is funded by the Australian Government, Department of Health, to provide a national focus for advice and support to providers and governments on mental health and suicide prevention for people from culturally and linguistically diverse (CALD) backgrounds.  
Information is available in community languages for carers and clients, as well as resources for service providers to assist them to work in a more culturally competent manner  
RESOURCES 
   
My Aged Care  
The My Aged Care website has been established by the Australian Government to help you navigate the aged care system. The Gateway is part of the Australian Government's changes to the aged care system which have been designed to give people more choice, more control and easier access to a full range of aged care services.
Information is also available in Croatian language.  
   
Royal District Nursing Service
A range of information brochures about RDNS, HIV/AIDS Care, Stoma Care and Workplace Words and Phrases available in Croatian language.  
Please call our health professional hotline on 1300 687 7464 (1300 NURSING) and one of our qualified staff will assess their home nursing requirements. Or alternatively fax the ‘Information and referral’ form to 1300 65 72 65 (24 hours).  
   
The Translating and Interpreting Service (TIS National) 
TIS is an interpreting service provided by the Department of Immigration and Border Protection for people who do not speak English and for agencies and businesses that need to communicate with their non-English speaking clients.

Immediate phone interpreting (24 hours, every day of the year) 

PHONE: 131 450 (WITHIN AUSTRALIA)  
PHONE: +613 9268 8332 (OUTSIDE AUSTRALIA)  
   
Victorian Multicultural Commission 
The VMC provides training to government and government funded agencies and a range of resources for the community and service providers. They have an extensive website that can be investigated for a broad range of resources including events calendars, demographic profiles, statistics and more.
Information is also available in Croatian language.  
   
Victorian Transcultural Psychiatry Unit (VTPU) 
LIFELINE - 131 114
SUICIDE CALL BACK SERVICE - 1300 659 467
KIDS HELPLINE - 1800 55 1800
MENSLINE AUSTRALIA - 1300 78 99 78  
A range of information for clients, carers and their families, as well as service providers, around issues of mental health and psychiatric disability, including resource directories and bilingual service providers is available in Croatian language.  
   
Vision Australia
Vision Australia has a diverse range of services and products that aim to enrich the participation in life of people who are blind or have low vision and their families.  
ALL GENERAL ENQUIRIES PLEASE PHONE: 1300 84 74 66